Refund policy

1. Return Eligibility

We accept returns within 30 days of the delivery date under the following conditions:

  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • The item must be free of stains, odors, or damage.
  • Final sale items or items marked as non-returnable cannot be returned.

2. How to Initiate a Return

  1. Contact Us: Email us at [Insert support email] with your order number and reason for return.
  2. Approval: Once your return request is approved, you will receive instructions on where to ship the item back.
  3. Ship the Item: Package the item securely and use a trackable shipping method to return it to us. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • If the refund is approved, you will receive a confirmation email.
  • Please note that shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We currently offer exchanges only for the same item in a different size or color (subject to availability).

  • To request an exchange, follow the return process and indicate that you would like an exchange instead of a refund.
  • If the item you want is unavailable, we will issue a refund.

5. Items Not Eligible for Return

  • Items marked as final sale or non-returnable
  • Gift cards
  • Customized or personalized items
  • Items that have been worn, washed, or damaged by the customer

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging showing the damage or issue

We will either replace the item or issue a full refund, including any shipping charges.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First, check with your bank or credit card company as processing times may vary.
  • If you still haven’t received the refund, contact us at [Insert support email], and we’ll help resolve the issue.

8. Return Shipping Address

Once your return request is approved, we will provide you with the appropriate return shipping address.

9. Contact Us

For any questions or concerns about returns and refunds, please reach out to us:

  • Email: [Insert support email]
  • Contact Form: [Link to Contact Us page]

We’re here to ensure your experience with GoBeKind is positive and stress-free